If you own a small business, you should be looking for all of the competitive advantage you can get your hands on. A simple to implement way to gain an edge over competition of any size is by making use of a virtual SOHO PBX service. This type of system can make your company appear bigger than reality by using certain very ingenious features.

As a beginning, a virtual phone solution uses a virtual receptionist, also known as an auto attendant, just like the largest corporations do. This feature automatically answers, and directs, received phone calls so that they are routed to the proper individual or department, just like the big boys.

Rules for call answering let you configure how inbound phone calls are routed, and thus handled. You can route callers to voice mail, any extension or totally different phone numbers depending on a set of rules you configure. You can define rules based on the time of day, what day of the week it is, and even the location the call originated at.

A queuing system can be established, which puts inbound calls on hold until someone can answer the phone. You can decide what is heard by the caller as they are waiting, including music, or a customizable message. By using a queue, you make sure that phone calls are answered as swiftly and effectively as practical.

A full featured voicemail services is included that allows inbound calls to be handled with customizable greetings and messages to be left in individual mailboxes. Notification can be sent when you receive a new message, and you can even get the voice mail attached to an email, giving you the ability to efficiently take care of the call.

Many telephone extensions allow you to efficiently send phone calls to the correct department. This will also give your small business the impression of having various sections with many employees. You can add extensions as you need them, allowing for quick and cost affective phone solution growth.

With an Internet based phone service, you have the option of a local number, a toll free phone number, or you can have both. Though using a toll free number will not be more expensive to use, it does help to give your small operation that large business feel.

The above are a sampling of the features offered by a virtual SOHO PBX service that help make your company seem like a bigger operation. Make use of an inexpensive, simple to operate Internet based telephone solution and begin to see how its tremendous features will help with the effort to improve the bottom line of your business.

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